HP Sprocket Plus Printers - Frequently Asked Questions (FAQs)

• Turn off the printer.
• Remove the paper cover by sliding it away from the output slot, and then set it aside.
  
  • Slide the paper cover
  • Remove the paper cover
• Remove any loose photo paper from the input tray.
• Reload the photo paper with the orange Print Quality Card (formerly Smartsheet). Make sure the orange card is on the bottom of the stack with the barcode facing down, and the photo paper with the HP logos facing down.

  note:

  Keep the orange card until you are done with all 10 sheets, and then discard it.

  
• Align the paper cover with the tracks on the outside of the printer, and then slide the paper cover toward the output slot until it is firmly seated.
• Turn on the printer, and then resend the print job.

• On your mobile device, go to the HP sprocket app (in English) in the App Store and check for an update.
• On your mobile device, open the HP sprocket app and make sure the printer firmware is up-to-date.
• Turn off the Bluetooth feature on any nearby Apple iOS devices, and then try to reconnect your Apple iOS device.

• Turn on the printer.
• Remove the paper cover by sliding it away from the output slot, and then set it aside.
  
  • Slide the paper cover
  • Remove the paper cover
• Locate the Reset button.
  
• Gently insert a straight pin into the reset button access point, and then press and hold the Reset button for 3 seconds.
  The printer resets and turns off.
• Turn on the printer.

• Turn on the printer.
• On your mobile device, open the HP sprocket app.
• Tap the Menu icon , and then tap sprocket.
• Tap Printer Settings.
• Tap Auto Off under the Settings section.
• Select when you want the printer to automatically turn off, and then tap the Back arrow to save the setting.

• Change how long the printer remains on: By default, the printer is set to turn off after 5 minutes. To change when the printer automatically turns off, open the HP sprocket app on your mobile device, and then tap the Menu icon . Tap sprocket, and then tap Printer Settings. Tap Auto Off, and then select when you want the printer to turn off.
• Charge the printer when you are not using it: Leave the printer plugged into a power source whenever you are not using it.

  note:

  You can use the printer while it is charging.

• Charge the printer for more than 90 minutes. HP recommends you charge the printer for at least 90 minutes or until the Charging Indicator Light turns green. However, you can charge the printer for longer than 90 minutes, which might increase battery life.
• Use an external battery charger. Using an external battery charger allows you to charge the printer when the battery is low and you cannot access another power source. To purchase an external battery charger, go to HP Home & Home Office. You can also purchase external battery chargers from other retailers.

note:

Make sure the lanyard contains a strap small enough to thread through the lanyard attachment point of your printer.

• Turn off the printer.
• Remove the paper cover by sliding it away from the output slot, and then set it aside.
  
  • Slide the paper cover
  • Remove the paper cover
• Remove any loose photo paper from the input tray, and then set aside.
• Locate the lanyard attachment point at the top of the printer.
  
• With the lanyard in one hand, thread the smaller lanyard loop through the hole in the printer until approximately half of the lanyard is through the hole.
• Thread one end through the opposite end of the lanyard.
• Tighten the lanyard by pulling the opposite end.
• Reload the photo paper with the HP logos facing down.
• Align the paper cover with the tracks on the outside of the printer, and then slide the paper cover toward the output slot until it is firmly seated.

• Turn off the printer.
• Remove the paper cover by sliding it away from the output slot, and then set it aside.
  
  • Slide the paper cover
  • Remove the paper cover
• Remove any loose photo paper from the input tray, and then set it aside.
• Locate the serial number on the UPC sticker inside the input tray.
  

note:

HP cannot provide warranty services for a printer that is damaged due to customer misuse, such as dropping the printer or water damage.