HP Sprocket Photobooth - How to Add Custom Frames

You can personalize your HP Sprocket Photobooth experience by uploading your own custom frames. Follow the steps below to make sure your frames are properly prepared, uploaded, and available for use in your events.

Uploading Frames

Step 1: Prepare Your Frame Files

Before uploading, ensure your frames meet the following requirements:

Dimensions: 641 x 746 pixels
File Type: PNG
Orientation: Portrait
Transparency: The center of the image must be transparent — this is where the user's photo will appear inside the frame. Use design software like Canva, Photoshop, or any PNG editor to create your frame, and save it with a transparent area in the middle.

Tips:

Review the diagram below to the right, which gives a visual example of how to meet the requirements.
The diagram is one example, but you can make the transparent area any shape or size you want. Though we recommend you make it as large as possible, in order to fit people in the frame comfortably.
If your frames include text, it should be no smaller than size 24px.
You can place your text or logo anywhere you like, but we recommend placing them at least 20px away from the edge, to prevent cropping or visual crowding.

Step 2: Select Your Frame File(s)

Select your frame files or drag and drop into the form below. (Maximum per upload: 10 files)

Select PNG Files

Or Drop Here

Step 3: Upload Frames

To upload frames, enter the email address you used to set up your HP Sprocket Photobooth.

Need help finding it? On your Photobooth device, go to:

Settings > Account > Name & Email Address

Then click Upload Frames.

Receiving Frames on Photobooth Device

Step 4: Connect Your Photobooth to Wi-Fi

Once you've uploaded your files, go to the Photobooth Main Menu:

Ensure your HP Sprocket Photobooth device is connected to Wi-Fi. Check the Wi-Fi icon towards the top right corner of the Photobooth Main Menu:

If your Photobooth is offline, tap the icon to open the Wi-Fi settings and connect.

The upload won’t complete syncing until your device is online.

Warning: The upload expires in 30 days.

Step 5: Wait for the Custom Frame Notification

After a few moments, your Photobooth will display a message:"Custom Frames Ready"

When you see this alert:

Tap “View Frames” to review them immediately

or

Tap “Maybe Later” — you can always view the update later from Settings.

Step 6: Review and Accept Your Frames

On the "View Frames" screen, you’ll see the list of custom frames that were sent to your device.
Tap “Accept” to confirm and activate them.

Step 7: Use Your Custom Frames in Events

Now that your frames are uploaded and accepted:

You can Create Event or Edit Event on your device
Browse to the “Custom Frames” category.

Select any of your uploaded frames to use in your event.

Tip: If the photo inside the frame doesn't line up the way you expect because it flipped, go to Settings > Visual and ensure that Mirror Capture Results is turned ON

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