HP Sprocket 3x4 Photo Printer HPISP3X4 - Frequently Asked Questions (FAQs)

• Turn off the printer.
• Remove the paper cover.
  
• Remove any loose photo paper from the input tray.
• Reload the HP Sprocket Photo Paper with the HP logos facing down.
  
• Replace the paper cover.
• Turn on the printer, and then resend the print job.

• Make sure the printer is on.
• Remove the paper cover.
  
• Locate the Reset button.
  
• With a paperclip or pin, press and hold the Reset button until the Charging Indicator light turns off.
  The printer resets and turns off.
• Replace the paper cover, and then turn on the printer.

• If the Status Indicator light is blinking red, the printer is in an error state, and an error message displays on the HP sprocket app..
• If the Charging Indicator light is blinking red, the battery has a very low charge, or is unable to charge..

• Change how long the printer remains on. By default, the printer is set to turn off after 60 minutes. To change when the printer automatically turns off, open the HP sprocket app on your mobile device, tap the Menu icon , and then tap sprocket. Tap Manage Printers, make sure your printer is selected, and then tap Printer Settings. Tap Auto Off, and then select when you want the printer to turn off.
• Charge the printer with a USB power source of at least 2 AMPs. If you charge the printer using a computer USB port or Hub, the printer might not receive enough power to charge properly.
• Charge the printer when you are not using it. Leave the printer plugged into a power source whenever you are not using it.

  note:

  You can use the printer while it is charging.

• Charge the printer for more than 120 minutes. HP recommends you charge the printer up to 120 minutes or until the Charging Indicator light turns green. However, you can charge the printer for longer than 120 minutes, which might increase battery life.
• Use an external battery charger. Using an external battery charger allows you to charge the printer when the battery is low and you cannot access another power supply. To purchase an external battery charger, go to HP Home & Home Office. You can also purchase external battery chargers from other retailers.

note:

HP cannot provide warranty services for a printer that is damaged due to customer misuse, such as dropping the printer or water damage.

• Turn on the printer.
• On your mobile device, open the HP sprocket app.
• Tap the Menu icon , and then tap sprocket.
• Tap Manage Printers, make sure your printer is selected, and then tap Printer Settings.
• Tap Auto Off, and then select when you want the printer to automatically turn off.

• Turn off the printer.
• Remove the paper cover.
  
• Remove any photo paper from the input tray.
• Locate the serial number on the UPC sticker inside the input tray.