HP Sprocket Photo Printers - Sprocket Does Not Connect or Print
Step 1: Turn on the Sprocket and check battery status
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Press and hold the Power button to turn on the Sprocket, and then open the HP sprocket app.
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Tap the Menu icon , and then tap sprocket.
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Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
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Under the Status section, locate Battery.
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If the battery charge is 25% or higher, continue with these steps.
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If the battery charge is 24% or lower, charge the battery for 30 minutes, and then continue with these steps.
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Tap Auto Off to change when the Sprocket turns off, if necessary.
Step 2: Make sure the Sprocket has photo paper in the input tray
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Turn off the Sprocket, and then remove the paper cover.
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Make sure to load Sprocket Photo Paper, up to 10 sheets, with the HP logos facing down.
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Replace the paper cover, and then turn on the Sprocket.
Step 3: Confirm mobile device settings
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Turn on the Sprocket.
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On your mobile device, open the Bluetooth settings menu, and then make sure Bluetooth is enabled.
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Check the settings on your Android or iOS device.
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Android devices: On your mobile device, open the Location or Location Services menu, and then make sure the setting is turned on.
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You can turn location permission on to connect and print, and then turn it off when you are not using the Sprocket. -
iOS devices: Previously paired Bluetooth accessories such as Apple AirPods might interfere with the initial discovery of the Sprocket. Unpair the accessory from the Bluetooth menu of your device before initial pairing with your Sprocket. The accessory can then be paired again after the Sprocket is connected.
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On your mobile device, open the HP sprocket app.
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Tap the Menu icon , tap sprocket, and then tap Manage Printers.A list of available Sprockets displays.
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If your Sprocket displays: The Sprocket is connected.
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If your Sprocket does not display: Tap Add New Printer, and then tap the name of your Sprocket.
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Step 4: Reset your mobile device and Sprocket
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Turn off your mobile device, and then turn it back on.
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Turn on the Sprocket.
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Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.
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The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.Example of resetting the HP Sprocket Select Photo Printer -
Turn on the Sprocket.
Step 5: Upgrade the Sprocket firmware
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Make sure the Sprocket is on and your mobile device is connected to the Internet.
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On your mobile device, open the HP sprocket app.
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Tap the Menu icon , and then tap sprocket.
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Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
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Look for a firmware upgrade.
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If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
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If a firmware upgrade option does not display, the firmware is up-to-date.
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