HP Sprocket Photobooth - Frequently Asked Questions (FAQs)

If the Photobooth does not print when you take a photo or does not turn off when you press the power button, perform a hardware reset to clear the device of any errors.

Unplug the power cord from the wall outlet and wait a few seconds.

Plug the device back in and power on.

Perform a factory reset to reset your HP Sprocket Photobooth to the default settings if you want to gift it to someone else. To perform a factory reset, click on “Settings,” “System,” “About,” then hit “Factory Reset.”

The blue calibration sheets are created by Zink to clean the paper path rollers of the device and provide the best print quality. The sheet has two main functions:

Calibrates the printer in order to provide the best print quality for your specific HP Sprocket Photo Paper.

Cleans the paper path rollers to get rid of any dust or debris during calibration, or when you need to improve printing quality.

Be sure to load each pack of paper with its included cleaning sheet to ensure the best print quality.

The device will automatically perform software and firmware updates when connected to the app via Wi-Fi®. For more information about connecting to the app, visit How to Use the Photobooth Notification App.

If the quality of your printed photo is not as expected, try the following:

Run a Calibration Sheet Run a blue calibration sheet through the printer.
Check the Photo Paper Open the printer door and remove your HP Sprocket Zink Photo Paper. Carefully wipe any dirty papers with a microfiber cloth and remove papers that are wrinkled, bent, or torn.
Make Sure the Device is Updated Updates automatically occur when your device is connected to Wi-Fi. Check your connection and make sure the software is up to date.
Cool the Photobooth Down Allow your device to cool down between prints.
Lighting Make sure there is sufficient lighting when taking photos.

For more information, go to Improving Print Quality.

The Photobooth has a one-year limited hardware warranty from the date of purchase.

Note: HP cannot provide warranty services for any device that is damaged due to customer misuse, such as dropping the device or water damage.

The HP Sprocket Photobooth uses 3.25 x 4.25” HP Sprocket Photobooth Zink paper 20, 50, and 100 packs.

You can find the printer serial number on the sticker located on the bottom of the printer.

Select “Settings” from the main menu and go to “System”.
Click “About.”
Select “Serial Number.”

If a paper jam occurs, wait a moment to see if the printer clears the jam automatically.

If so, you can continue to use the device as normal.
If not, and it remains in error mode, open the paper door and pull out
the paper from the printer engine. Afterward, make sure there are
no obstructions.

If not, then you can continue to use the device as normal.
If yes, clear it with a Q tip or any other thing that fits into it.
It’s best to perform a hardware reset after a paper jam.

The default setting is unmirrored. This provides a more authentic representation of yourself and ensures that any text, logos, or graphics in the photo are presented correctly.

To adjust your settings so that images show mirrored, click on “Settings” from the main menu, then

select “Visual.” Then, toggle the switch under “Mirror Capture Results” into the on position.

The HP Sprocket Panorama ZINK paper roll might be loaded incorrectly.