Customer Support - Knowledge Base

HP Sprocket Photo Printers - Frequently Asked Questions (FAQs)

This document is for HP Sprocket Photo Printers, and the HP sprocket app for Android mobile and Apple iOS devices.

Read this document for answers to frequently asked questions (FAQs) about the Sprocket and the HP sprocket app.

Why is my printout blank?

The HP Sprocket Photo Paper is loaded incorrectly. The photo paper must be loaded into the input tray with the HP logos facing down.

Turn off the printer.
Remove the top cover by sliding it away from the output slot, and then set it aside.
Slide the top cover

Remove the top cover
Remove any loose photo paper from the input tray.
Reload the HP Sprocket Photo Paper with the blue Print Quality Card (formerly Smartsheet). Make sure the blue card is on the bottom of the stack with the barcode facing down, and the HP Sprocket Photo Paper with the HP logos facing down.

note:
Keep the blue card until you are done with all 10 sheets, and then discard it.
Align the top cover with the tracks on the outside of the printer, and then slide the top cover toward the output slot until it is firmly seated.
Align the top cover

Slide the top cover
Turn on the printer, and then resend the print job.