HP Sprocket 2-in-1s - Frequently Asked Questions (FAQs)

• On your mobile device, go to the HP sprocket app (in English) in the App Store and check for an update.
• On your mobile device, open the HP sprocket app and make sure the printer firmware is up-to-date.
• Turn off the Bluetooth feature on any nearby Apple iOS devices, and then try to reconnect your Apple iOS device.

• Turn off the Sprocket, and then locate the microSD slot next to the tripod mount access area.
• Insert the microSD card into the slot with the electrical contacts facing toward the camera.
  
• Push in the microSD card gently with your fingernail until you hear a soft click and the card is flush with the Sprocket.
  If the microSD Storage light is solid and red, there is a microSD card error. Turn off the Sprocket, reinstall the microSD card, and then turn on the Sprocket.

• Connect the cable to the Micro-USB Charge Port, and then connect the other end of the cable to a computer USB port.

  note:

  You cannot print with the Sprocket while it is connected to the computer.

  
  • Connecting the cable to the Micro-USB Charge Port
  • Connecting the cable to a computer USB port
• On your computer, use a file browser, such as File Explorer (Windows) or Finder (Mac), to locate the Sprocket removable storage drive.
  • Windows: Open File Explorer, and then click Computer or This PC from the navigation column. Select the removable storage drive under the Devices with Removable Storage or Devices and drives section. If the microSD card has not been given a name, the removable storage drive might only show up as a letter, such as (D:).
  • Mac: Open Finder, and then locate the removable storage drive under the Devices section. If the microSD card has not been given a name, the removable storage drive might show up as NO NAME.
• Browse the drive folders to locate the photos you want to transfer, and then transfer the photos into a folder on the computer, such as Pictures or Documents.
• Turn off the Sprocket, and then disconnect the cable from the computer.

• Turn on the Sprocket.
• Remove the paper cover by sliding it away from the output slot, and then set it aside.
  
  • Slide the paper cover
  • Remove the paper cover
• Locate the Reset button.
  
• Gently insert a straight pin into the reset button access point, and then press the Reset button for 3 seconds.
  The Sprocket resets and turns off.
• Turn on the Sprocket.

• Turn on the Sprocket.
• On your mobile device, open the HP sprocket app.
• Tap the Menu icon , and then tap sprocket.
• Tap Printer Settings.
  The Sprocket information screen displays.
• Tap Auto Off under the Settings section.
• Select when you want the Sprocket to automatically turn off, and then tap the Back arrow to save the setting.

• Turn off the Sprocket.
• Locate the lanyard attachment point next to the power button.
  
• With the lanyard in one hand, thread the smaller lanyard loop through the hole in the Sprocket until approximately half of the lanyard is through the hole.
• Thread one end through the opposite end of the lanyard.
• Tighten the lanyard by pulling the opposite end.
• Turn on the Sprocket.

• Turn on the Sprocket.
• On your mobile device, open the HP sprocket app.
• Tap the Menu icon , and then tap sprocket.
• Tap Printer Settings.
  The Sprocket information screen displays.
• Tap Sound under the Settings section.
  The Sound volume setting displays.
• Increase or decrease the speaker volume, and then tap the Back arrow to save the setting.

• Change how long the Sprocket remains on: By default, the Sprocket is set to turn off after 5 minutes. To change when the Sprocket automatically turns off, open the HP sprocket app on your mobile device, and then tap the Menu icon . Tap sprocket, and then tap Printer Settings. Tap Auto Off, and then select when you want the Sprocket to turn off.
• Charge the Sprocket when you are not using it: Leave the Sprocket plugged into a power source whenever you are not using it.
• Charge the Sprocket for more than 120 minutes: HP recommends you charge the Sprocket up to 120 minutes or until the power light turns off. However, you can charge the Sprocket for longer than 120 minutes, which might increase battery life.
• Use an external battery charger: Using an external battery charger allows you to charge the Sprocket when the battery is low and you cannot access another power source. To purchase an external battery charger, go to HP Home & Home Office. You can also purchase external battery chargers from other retailers.

• Turn off the Sprocket.
• Remove the paper cover by sliding it away from the output slot, and then set it aside.
  
  • Slide the paper cover
  • Remove the paper cover
• Remove any loose photo paper from the input tray, and then set aside.
• Locate the serial number on the UPC sticker inside the input tray.
  

note:

HP cannot provide warranty services for damage due to misuse, such as dropping the Sprocket or water damage.