Customer Support - Knowledge Base

HP Sprocket Select Photo Printers - Setting Up the Printer

This document is for HP Sprocket Select Photo Printers and the HP sprocket app.

To set up a printer for the first time, remove the printer and all packing materials from the box, install the HP sprocket app, load HP Sprocket 5.8 x 8.7 cm (2.3 x 3.4 in) Photo Paper, and then calibrate the printer.

Step 1: Unbox and charge the printer

Unbox the printer, and then charge it before using it.

Remove the printer from the box, and then remove any packing material and tape from the printer.
Connect the USB cable to the printer and a USB power source.
Charge the printer for 30 minutes or until the Charging Indicator light turns green.

Step 2: Pair the printer and mobile device

Install the HP sprocket app on your mobile device, and then pair your mobile device to the printer using a Bluetooth connection. The app is required to connect the printer and print photos from your mobile device.

Go to the HP Sprocket (in English) homepage, and then follow the on-screen instructions to download and install the app.
After the app installs, turn on the printer by holding the Power button until the Status Indicator light above the output slot is on.
On your mobile device, open the Bluetooth settings menu, and then make sure Bluetooth is enabled.
Android devices: On your mobile device, open the Location or Location Services menu, and then make sure the setting is turned on.

note:
HP does not track your location or keep a record of your location information. You can turn the setting off when you are not using the printer.
Open the HP sprocket app.
If a Welcome screen displays, tap the setup option, and then follow the on-screen instructions.
Tap the Menu icon , tap sprocket, and then tap Manage Printers.

A list of available Sprockets displays.
- If your printer displays, the printer is connected.
- If your printer does not display, tap Add New Printer, tap your printer, and then follow the on-screen prompts.

Step 3: Load HP Sprocket Photo Pape

Open the HP sprocket app, and then look for a printer firmware upgrade.

Load HP Sprocket 5.8 x 8.7 cm (2.3 x 3.4 in) Photo Paper into the input tray.

Turn off the printer.
Remove the Paper Cover by pulling it straight up, and then set it aside.
Load up to 10 sheets of HP Sprocket 5.8 x 8.7 cm (2.3 x 3.4 in) Photo Paper with the orange Print Quality Card (formerly Smartsheet). Make sure the orange card is on the bottom of the stack with the barcode facing down, and the photo paper with the HP logos facing down.

note:
Keep the orange card until you are done with all 10 sheets, and then discard it. The card is specific to each pack of paper and should not be used with a new pack.
Replace the Paper Cover, and then turn on the printer.

Step 4: Print a photo

Send a print job with the HP sprocket app.

From the home screen, swipe left or right to select a photo saved to your mobile device, Facebook, Instagram, or Google account.
On the preview screen, tap Edit or the Edit icon to adjust the photo appearance, add frames and stickers, or apply filters.
Tap the Checkmark to save any changes, and then tap the Print icon .