HP Sprocket Panorama Printer – Printer Does Not Connect or Print

This document is for HP Sprocket Panorama Printer and the HP Panorama app. Here are some solutions to try if the printer does not connect or print.

Step 1: Turn on the Printer

The printer might have automatically turned off. Make sure HP Sprocket Panorama ZINK paper roll is loaded into the printer and then turn the printer on.

• If the printer connects or prints, continue to step 2: change the Auto Off setting.
• If the printer does not connect or print, try connecting and printing again. If the issue persists, skip to step 3: Check the Power Connection.
  

Step 2: Change the Auto Off Setting

1. Open the HP Panorama app.
   
2. Tap the Menu icon on the top corner of the screen.
3. Select Manage Printers and tap on the name of your printer.
4. Tap Auto Off to change the time which the printer will automatically turn off.
   

   If the issue persists, continue to the next step.
   
   

Step 3: Check the Power Connection

The printer might not be getting enough power.

1. Charge the printer with the included USB-C cable.
   
2. Once charged, press the power button to turn on the printer.
3. Try to connect the printer to the app once again.
   

   If the issue persists, continue to the next step.

Step 4: Check your Mobile Device Settings

The required mobile device settings might not be enabled to allow the printer to connect and print. Check the settings, and then use the HP Panorama app to confirm the printer is connected.

1. Make sure your mobile device is near the printer. Bluetooth signals can weaken with distance.
2. For iOS devices, open the Bluetooth settings menu, and then make sure Bluetooth is enabled. For Android devices, open the Location or Location Services menu, and then make sure the setting is turned on.
   

   Note: You can turn location permission on to connect and print, and then turn it off when you are not using the printer.
   

3. Open the HP Panorama app on your mobile device.
   
4. 1. Tap the Menu icon and then tap Manage Printers.
   2. If your printer displays, the printer is connected. If your printer does not display, tap Add New Printer, and then tap the name of your printer.

   If the issue persists, continue to the next step.
   
   
   

Step 5: Contact the HP Customer Support

If you completed all preceding steps and the issue has not been resolved, contact HP Customer Support by emailing info@sprocketprinters.com or calling 1-877-424-9746.