HP Sprocket Select Photo Printers - Frequently Asked Questions (FAQs)

• Turn off the printer.
• Remove the paper cover.
  
• Remove any loose photo paper from the input tray.
• Reload the HP Sprocket 5.8 x 8.7 cm (2.3 x 3.4 in) Photo Paper with the HP logos facing down.
  
• Replace the paper cover.
• Turn on the printer, and then resend the print job.

1. Turn on the printer.
2. Remove the Paper Cover.
   
3. Gently insert a paperclip into the reset button access point.
   
4. Press down and hold the Reset button for 3 seconds until the printer turns of.
5. Replace the Paper Cover, and then turn on the printer.

• Status Indicator light: The printer is in an error state, and an error message might display on the HP sprocket app. Go to Blinking Red Status Indicator Light for more information.
• Charge Indicator light: The battery needs to be charged. Connect the USB cable to the printer, and then connect the other end to a power source with at least 1 AMPs, such as a wall adapter or USB-capable power strip. Charge the printer for at least 30 minutes or until the Charge Indicator light turns green.

note:

HP cannot provide warranty services for a printer that is damaged due to customer misuse, such as dropping the printer or water damage.

note:

By default, the printer is set to automatically turn off after 5 minutes.

  caution:

Do not use the smaller HP Sprocket 5.0 x 7.6 cm (2 x 3 in) Photo Paper. It is not compatible and can damage the printer.