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有线和wifi连接导致打印机触摸板冻结
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将打印机连接到新调制解调器（Arrris 冲浪板 SBG6950AC2）当我连接电缆或无线设置时，触摸屏冻结。我可以打印一段时间，但打印机看起来像是进入睡眠状态，我必须重新启动。当我连接旧调制解调器时它会正常工作，新调制解调器连接到互联网就好了。
I found the solution by using google. # 1 hit be exact. HP was of no help and gave wrong information. Had to go to settings and and make sure it was set to IPV4 and not IVP6. That solved the issue.
@dbennett804, Welcome to HP Support Community!
I see that you have issues with the printer after you changed the network, follow the steps below-
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support – Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers – Updating or Upgrading Printer Firmware
You may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best. You can contact your ISP for help.
If the issue persists, I’d like to know the following for further assistance-
Are you able to print from the computer to the printer?
Are you able to make photocopies on the printer?
Keep me posted.
TEJ1602 I am an HP EmployeePlease click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Just another note. This is windows 10 and Mac connection