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当我无法通过蓝牙连接时，升级固件在 sprocket 200 上
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我有一个问题。我不认为我会从惠普那里得到任何帮助或进一步的支持。我与他们进行了很多沟通，其中一个现在仍然开放，但我没有希望。大量链轮显然存在内置硬件问题，但惠普到目前为止还不愿意解决这个问题并更换它们。当这样规模的公司不承认明显的制造缺陷并且有内部计划和预算来纠正他们的错误而不引起客户不满时，我感到有些难过。
凯文。
Thanks Kevin. I’ve got warranty via the shop my husband bought it in. HPs stance on this is very disappointing.
Hi Kevin,I had the same issue. The only way is to bring it to the repair center. I got mine exchanged for a new Sprocket since my warranty was not over yet. Other than that I don’t think you can do anything with it. I find it ridiculous that there is no way to update the firmware if the BT connection does not work. But it seems to be the case. Or it might require very specific knowledge to work around that. And still it might be that there is a (common?) hardware issue with the BT connection.