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正在尝试更换墨盒但无法释放
I18n Error: Missing interpolation value "x" for "发布者 |@plgn|{{ x }} |plgn@| on |@plgn|{{ x }} |plgn@|"
尝试打印我的第一张照片时观看了关于如何在 Sprocket Studio 中插入墨盒的视频。错误信息不断出现。更换墨盒并再次打印照片。已卸下打印机随附的墨盒，它似乎卡住并撕裂了胶片。添加了下一个墨盒，它有完全相同的消息，而且墨盒似乎感觉卡住了，我不想强迫它取出它以防它也撕裂。
I have the same problem. Everything printed well. I bought a new set of paper and film cartridge. Printed fine. I come back some time later to print something and I get errors. I try to remove the cartridge, and it’s stuck. I end up forcing it out, ruining the cartridge. When I try to insert the second cartridge, it gets to a point where it starts to get stuck again. I put a light into the unit and can see the roller touching the head bar near the end (which explains why it gets stuck). This is a very weird hardware problem that apparently affects a number of people. And it appears to happen out of nowhere.
@Kayls71
KUMAR0307 I am an HP EmployeeI understand your concern. Kindly contact the HP Support team for service options.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Hi Kumar, Thanks tried that again and it still damage the film on the cartridge so now that is 2 cartridges ruined and no photos printed. I am very reluctant to try the 3rd cartridge. It’s just very disappointing on a brand new machine.
Hi @Kayls71
Welcome to the HP Support Community. I’d be happy to assist you.
Open the cartridge door.
Press down on the blue tab, and then remove the cartridge from its slot.
Reinstall the cartridge into the slot until it clicks into place, and then close the cartridge door.
On the HP sprocket app message, tap OK to clear it.
KUMAR0307 I am an HP EmployeeTo know how to setup the sprocket, kindly refer to this document. For more info on troubleshooting issues on the sprocket, click here.
If the issue persists, I’m afraid this is a hardware issue. Please reach out to the HP Support in your region regarding the service options for your printer.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!