我遇到了很多**问题,并且已经尝试了一切以使我的 sprocket 连接。我只用了大约两个月。当我第一次购买它时,我能够连接并打印一张图片。现在它根本不会连接到我们的任何设备。请将夏威夷瓦胡岛区域代表的联系信息发送给我,以便我讨论设备更换事宜。请帮忙
已编辑**
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我遇到了很多**问题,并且已经尝试了一切以使我的 sprocket 连接。我只用了大约两个月。当我第一次购买它时,我能够连接并打印一张图片。现在它根本不会连接到我们的任何设备。请将夏威夷瓦胡岛区域代表的联系信息发送给我,以便我讨论设备更换事宜。请帮忙
已编辑**
© Copyright C&A Marketing, Inc. is the manufacturer of the HP® Sprocket®, under license from HP, Inc. HP and Sprocket trademarks are owned by HP Inc. or its affiliates. ZINK® Technology and ZINK® Trademarks are owned by ZINK Holdings LLC., used under license.
@Prwdmomma, Welcome to the HP Support Community!
Performing these steps may resolve the issue.
Make sure the sprocket is completely charged.
Check for any software updates on the iPhone
Click here to know how.
Restart your mobile device and clear cache on the sprocket
Turn off your mobile device, and then turn it back on.
Turn on the Sprocket.
Remove the paper cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds. The Sprocket resets and turns off.
Reset the Sprocket
Hold the power button until LED flashes rapidly then release button and press once more to power off. Then press again to power back on.
Upgrade the Sprocket firmware
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
Make sure Bluetooth is ON on the iPhone
Tap the Menu icon , tap sprocket, and then tap Manage Printers.
Tap Add New Printer, and then tap the name of your Sprocket
Click on this Link to contact HP.
KUMAR0307 I am an HP EmployeeLet me know how this goes.
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