1.我离把我的 Sprocket 扔进游泳池还有 2 秒钟的路程。我已经有大约一个月没用过我的 Sprocket 了。那段时间我有了一部新的 Iphone7。我决定今晚要打印一张照片。我已将我的链轮充电至满负荷。我安装了 HP Sprocket 应用程序。我放了一包新的打印机纸。我将手机与打印机配对,选择了我的照片,系统显示已发送,然后打印机关闭了。它已充电 100%!我已经重置了打印机,卸载了应用程序,告诉我的手机忘记了旧的配对,重置了打印机...我不知道还能做什么。(2017 年 7 月 15 日购买)
链轮关闭!
I18n Error: Missing interpolation value "x" for "发布者 |@plgn|{{ x }} |plgn@| on |@plgn|{{ x }} |plgn@|"
Hi Adritheteacher, Sprocket will auto shut-down in 5 mins if nothing to do. Not sure whether it’s already 5 mins before you send the print job. Another thing is regarding the firmware. If you have network connected with you phone you may update the firmware of Sprocket through the App. Last but not least, remember to restart your phone. Other app that you used may left some bugs which are conflict with the Sprocket App. Restarting your phone can make sure this kind of bugs be cleared. Regards
I am an HP employee
Hi @adritheteacher,
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query. I’ll be more than glad to help you.
I understand that you are facing issues with your HP Sprocket Photo Printer wherein it shuts down while printing.
Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!This could be a hardware issue with the unit.
I suggest that you follow the steps listed below to reset the unit:
1. Turn on the printer.
2. Locate the reset pin-hole near the charging port.
3. Gently insert a straight pin into the hole to press the reset button inside.
4. The printer resets and turns off.
5. Turn on the printer.
If the issue still persists, please contact HP phone support from this link: www.hp.com/contacthp
You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.
Let me know if this works.
You have a good day ahead.