尝试为我的Sprocket打印机充电时,红灯和绿灯同时闪烁。我已经多次重置设备,直到最近,尽管我的手机设置显示设备已连接,但设备和应用程序仍无法配对。现在它似乎可以充电了,断开它与 USB 的连接后,我终于看到了白光。它现在也在打印,尽管看起来不像以前那样清晰明了。充电时,红灯和绿灯同时闪烁。显然我没有待处理的固件更新。还有其他可以尝试的想法吗?我的设备有硬件问题吗?非常感谢你的投入。
链轮红绿闪灯
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@Agnes1975, Welcome to HP Support Community!
TEJ1602 I am an HP EmployeeI see that the printer flashes red and green lights while charging, I’d recommend you refer to the document Blinking Red Status Indicator Light to resolve the issue.
Keep me posted.
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