我最近刚刚升级到了 iPhone pro max,但现在我的链轮无法连接。我已经经历了在蓝牙设置中忘记它的步骤,重置手机和打印机,所有内容都概述了但无法配对。它显示的是链轮,但是当它尝试配对时,它只是说哎呀出了点问题。我也无法将其连接到任何设备来更新固件。我怎样才能解决这个问题,这样我才能使用我的打印机?我能否连接到计算机并手动更新固件,或者我只是硬着头皮接受我无法使用打印机,因为它无法与任何新的 iOS 设备相提并论?
链轮未配对
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@Kgunderson, Welcome to HP Support Community!
TEJ1602 I am an HP EmployeeIf you have already performed the steps from the document HP Sprocket Printers – Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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