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Sprocket 未连接到应用程序
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自应用程序更新以来，我已将我的 Sprocket 连接到应用程序。它通过蓝牙连接到我的手机，所以不是蓝牙功能出现故障。那是应用程序和打印机没有同步。我尝试从手机中移除设备、重置手机和重置打印机。没有任何效果。有人建议更新固件，但如果打印机无法连接到应用程序，我将无法更新固件。似乎这是社区中人们一直存在的问题，但仍未达成解决方案。如果有办法直接联系惠普，我真的更愿意这样做。
如果有人对如何解决问题有更好的建议，我将不胜感激。
HP：请与我联系以解决此问题。
I had the same issue and took the advice to delete the app and then reinstall. It worked. But then when I went to use again tonight it happened again. So I had to delete and reinstall. HP needs to update the app and fix this bug.
I would suggest deleting the app from your phone, then download and reinstall the Sprocket app. I have seen several cases lately where this resolved issues after the recent Sprocket App update.
Bob Headrick, HP ExpertI am not an employee of HP, I am a volunteer posting here on my own time.If your problem is solved please click the “Accept as Solution” button If my answer was helpful please click the “Thumbs Up” to say “Thank You”
I’m having the same issue!! It’s so frustrating because all I want to do is use my sprocket!