你好,
几年前我买了我的链轮,从来没有遇到过问题。然后也许一周前,我用我的 sprocket 去打印,它无法打开,所以我给它充电。现在它会打开并短暂连接到我的手机,然后启动打印队列,断开连接并打印所有加载为空白的页面。
我已经尝试了一切,重置链轮,忘记设备并重新连接它们,使用新纸,重新加载链轮,为链轮等充电,但似乎没有任何工作。每次我连接链轮时,它都会断开连接并打印这些空白页,并且会像旋转一样继续打印 Len,直到我按下重置按钮,然后电源没有响应,它会随机打开。
我没有固件更新,我的 iPhone 已更新到最新的 iOS。
我还能做些什么吗?
谢谢,
克拉拉
@Klara4
I see that you have performed all the troubleshooting required
At this point I would request you to contact HP Support for further assistance
Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support
Thank you 😊
KrazyToadI Am An HP EmployeeIf the information I’ve provided was helpful, give us some reinforcement by clicking the “Solution Accepted” on this Post and it will also help other community members with similar issue.