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Sprocket 一直无法连接
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我有原来的链轮，就像第一个链轮一样，至少有一年没用过了。当我尝试连接时，它一直给我一个错误，并告诉我在设置中忘记设备。每当我在设置中忘记设备然后回到应用程序中尝试再次连接时，它都会给我带来同样的问题，因为它会不断重新连接。出于某种原因，即使我之后重启手机，它也不会忘记设备。我也尝试过重置链轮。请帮忙！！！！
@MH32
TEJ1602 I am an HP EmployeeThis looks like a hardware issue.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I’ve done all of these steps and my sprocket still fails to connect. I don’t know what else to do
@Liana79
Update iOS to the most recent version.
From your mobile device, touch the Settings app, and then touch General.
Touch Software Update.
Your device automatically searches for the latest iOS update.
If an update is available, touch Download and Install, and then follow the on-screen instructions to install the update. For more information about iOS updates, go to Update the iOS on your iPhone, iPad, or iPod touch (in English).
Restart the device and try again.
TEJ1602 I am an HP EmployeeAlso, follow the steps from the document Sprocket Does Not Connect or Print for help.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
My daughters’ had sprocket printers some time ago, which haven’t been used in at least a year. They have since had new phones which I am now trying to connect the printers to. Their previous devices used for this purpose were iPods and I have removed the device from their bluetooth settings. So now I am trying to connect the printers to their phones (iPhone 6 and 7). I select manage printers, from which it allows me to choose the respective printer. It says ‘configuring’ followed by ‘problem with setup’. If I select the error message it advises me to ‘Remember to forget the sprocket in your bluetooth settings’, which I have done several times, on all devices. This is happening for both phones and both printers. Please help.
@keatonv4
Thanks for replying!
To remove a Bluetooth device from your iPhone’s settings, simply follow these steps.
Go to Settings → General, scroll down and turn off the switch to Enable Handoff. Now try to forget the device-
1) Go to Settings > Bluetooth.
2) Tap on the little “i” icon of the Bluetooth device you want to remove.
3) Tap “Forget this Device.”
4) Confirm by tapping “Forget Device.”
The device should have successfully been removed from your list of connected devices.
TEJ1602 I am an HP EmployeeRestart the phone and try reconfiguring the printer.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!