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Sprocket 已通过蓝牙连接，但应用程序无法找到它
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我有一个早期的Sprocket，我们已经有一段时间没用过了。我已经在我的iOS设备上更新了该应用程序，它正在引导我完成设置。我可以在 “设置” > “蓝牙” 中将打印机连接到手机，但在应用程序中，它找不到Sprocket，只会显示 “我们找不到附近的 Sprocket” 消息。我已经尝试了所有途径，重置手机，重置应用程序，忘记设备，然后重置Sprocket然后重新开始... 什么都行不通。它太旧了吗？太糟糕了，因为我们为此订购了一堆打印机纸。
Hp sprocket will not work in app but shows up on Bluetooth
@Hunnerwoof
KrazyToadI Am An HP EmployeeWe have researched on this issue and the older Sprocket does not support multiple Bluetooth connections. If you have paired other devices to the sprocket, then it will not show up in the App.
On all your iOS devices go to Bluetooth settings and forget the printer. Next Reset the Sprocket once again. Reset the printer after it is forgotten from all devices.
Keep me posted
@Hunnerwoof
KrazyToadI Am An HP EmployeeI appreciate all your efforts and expertise in troubleshooting this issue.
I see that you have already reset your Phone and the Printer as well but the issue persists.
May I know the iOS version on your phone? Also provide me the complete Sprocket Model or the Product Number
We will research on this issue and will get back to you soon
Thank you 😊