还在努力让我的链轮工作。关注了所有其他话题,因此尝试了通过台式机和USB端口更新固件的建议,但在惠普网站上;“此产品没有可用的软件或驱动程序...”
有人能否给我一个电话号码或位置,以便将我的 spocket 寄回去、获得退款或者让别人更新固件以便它正常工作。拜托。
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还在努力让我的链轮工作。关注了所有其他话题,因此尝试了通过台式机和USB端口更新固件的建议,但在惠普网站上;“此产品没有可用的软件或驱动程序...”
有人能否给我一个电话号码或位置,以便将我的 spocket 寄回去、获得退款或者让别人更新固件以便它正常工作。拜托。
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@GJ63,
Welcome to the HP Forums!
Thank you for posting your query on this forum, it’s a great place to find answers.
I reviewed your post and I understand that you are facing issues with your sprocket printer.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
What is the exact issue you are facing?
Have you performed any troubleshooting steps before posting?
Meanwhile, I recommend you follow the below steps and check if it helps.
Turn on the printer.
Locate the Reset button near the charging port.
Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.
The printer resets and turns off.
Turn on the printer.
Follow the below steps to update the printer firmware.
The_Fossette I am an HP EmployeeMake sure your mobile device is connected to the Internet and then open the HPSprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Your printer must be charged to 50% or higher before a firmware update.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!