每个人似乎都在 IOS 11.2 上遇到的问题,我现在在 andriod 上遇到了这个问题。请你解决这个问题,因为我已经在多台 andriod 设备上尝试了所有内容来让打印机正常工作,但它无法连接,即使在对所有内容执行重置并多次安装和卸载之后,我也无法执行任何更新或其他任何操作。这台打印机只有一个月了。令人沮丧的原因是它曾经可以正常工作,但现在退货期已经结束了,它不起作用。请有人帮忙提出一些建议,否则这会浪费很多钱。
链轮不工作
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Hi! @amber96, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
A4Apollo I am an HP EmployeeI understand you have issues connecting your IOS device to the sprocket printer.
Don’t worry I’ll try to help you out.
Did you make any changes to your printer?
As you mentioned you have issues connecting your IOS device to the sprocket printer.
Try the steps recommended below.
Please try few steps recommended below.
1. Reset the Sprocket unit by placing a push-pin or needle into the small hole on the rear of the unit. (Reset instructions in the support doc HERE)
2. Plug in the Sprocket unit with the provided micro-USB cable. Connect to either a computer USB port or USB wall charger.
3. Allow the Sprocket unit to charge for 10 minutes. Note: A call back may be required in these instances.
4. Power on the Sprocket unit by pressing/holding the power button for 3 seconds.
5. A white LED should illuminate on the rear of the unit if power up is successful.
6. Remind the customer to charge their Sprocket for an additional 60-90 minutes to enable a full battery charge.
If the issue still persists uninstall the sprocket app and reinstall the app and try updating the sprocket firmware from the sprocket app and check if it helps.
Open Sprocket app go to menu—>Sprocket—→ Printers; A blue firmware update link will be present if an update is available.
Also, unpair the sprocket from your smartphone and add the printer again and check if it helps.
Refer this article to know more information about using sprocket printer.
If the solution provided worked for you, please mark accepted solution for this post.
Let me know if this helps!
Have a pleasant day ahead! 🙂
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