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Sprocket 200 无法与 Android 手机连接
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我在圣诞节买了一台 HP Sprocket 200 蓝牙打印机，可以和我的三星 Galaxy Express 3 手机一起使用。我下载了 Sprocket 应用程序，我连接了蓝牙，我打开了应用程序并设置了打印机，但是当我尝试连接到我的手机时，我不断收到 Sprocket 无法与此设备通信的错误消息。我们在家里的另外两部手机上试用了它，两部都是 iPhone，一部是 6，一部是 6s。用户手册上写着“使用 OS v4.4 及更高版本的 Android™ 设备支持 sprocket 应用程序”。显然不是。我该如何解决这个问题？
May I have this secret solution too please? I am going CRAZY not being able to solve this communication problem!!!
I have a Samsung Galaxy Note 8, and cannot get it to recognise my new Sprocket 200, either via Bluetooth settings or through the HP Sprocket app. I’ve tried EVERYTHING (including all suggestions above). I’ve never had trouble connecting other devices before, is this a HP design fault?
@cleverengineer
KrazyToadI Am An HP EmployeeThanks for keeping me posted
This seems to be a Hardware issue with the Sprocket
I have sent you a private message with the next course of action
Please check your private message icon on the upper right corner of your HP Forums profile.
Next to your profile Name, you should see a little blue envelope
Thank you
Okay. We tried this again. Let me begin by saying the phone’s operating system is Android 6.0.1, which we believe is the Marshmallow operating system. We pressed the reset button until the power light goes off and then the printer immediately resets and turns back on. The Sprocket will not pair with the phone via bluetooth. We continue to get the error message that the phone cannot communicate with the device. What else can we try?
@cleverengineer
It looks like you were interacting with @senan6806, but he is out for the day. I’m KrazyToad & I’m at your service.
The Sprocket should work with Android phones using KitKat OS
I suggest you Reset the Sprocket and then set it up again using the HP Sprocket App from your Samsung Galaxy Express 3.
Make sure the printer is on.
Remove the paper cover.
Locate the Reset button.
With a paperclip or pin, press and hold the Reset button until the Charging Indicator light turns off.
The printer resets and turns off.
Replace the paper cover, and then turn on the printer.
Also check for any Sprocket Firmware updates
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
Keep me posted how it goes
KrazyToadI Am An HP EmployeeThank you and have a wonderful day 😊
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