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Sprocket 100 不再连接到手机
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我的 sprocket 以前可以正常工作，但现在我的手机无法连接到它。我已经重置它并忘记并通过蓝牙重新连接。但是电话说设置过程中出现错误。当我将 HP Sprocket 应用程序加载到新手机上时，它显示配对不成功且不支持 HP Sprocket (46:E4)。一定是应用程序已更新，但它不再适用于 Sprocket 100。有什么方法可以让它工作吗？我无法更新固件，因为手机从不列出打印机。
Hola, mi impresora HP Sprocket 100 no me conecta el Bluetooth con mi celular Samsung A12, porque puede ser?
Thank you. Unfortunately that hasn’t worked so I have contacted HP Support.
@Lucyc1, Welcome to HP Support Community!
TEJ1602 I am an HP EmployeeIf you have already performed the steps from the document HP Sprocket Printers – Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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