我的 sprocket 指示灯固定为红色,并且应用程序在我连接之前将我踢了出去。我已尝试重置并重新启动所有设备
红灯
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我的 sprocket 指示灯固定为红色,并且应用程序在我连接之前将我踢了出去。我已尝试重置并重新启动所有设备
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@nindon
Welcome to the HP Support Community.
Which phone do you have?
Upgrade the Sprocket firmware
HP regularly releases firmware updates. Upgrading the Sprocket firmware might resolve the issue.
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-sprocket-200-printer-series/21625473/document/c05937610
Let me know if this helps.
If the information I’ve provided was helpful, give us some reinforcement by clicking the “Accept as solution” button, that’ll help us and others see that we’ve got the answers!
Thanks!
Have a great day!
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