回复：Sprocket 200 无法连接 Android 手机

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你好呀，

我似乎遇到了同样的问题，除了我的手机是三星 Galaxy S8。

当我第一次尝试设置我的 sprocket 时，它成功连接（绿色勾号），但在配对阶段卡住/加载。我似乎无法通过这个阶段，我的 sprocket 仍然未连接/未配对。

我已尝试重置我的手机和 sprocket，但同样的问题仍然存在。

任何帮助将不胜感激！

谢谢！

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I18n Error: Missing interpolation value "x" for "|@plgn|{{ x }} |plgn@| 评论"

@tofulee

Welcome to the HP Support Community.

HP regularly releases firmware updates. Upgrading the Sprocket firmware might resolve the issue.

Make sure the Sprocket is on and your mobile device is connected to the Internet.

On your mobile device, open the HP sprocket app.

Tap the Menu icon , and then tap sprocket.

Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

Look for a firmware upgrade.

If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

If a firmware upgrade option does not display, the firmware is up-to-date.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-sprocket-200-printer-series/21625473/document/c05937610

If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!

Thanks!
Have a great day!

I am an HP Employee

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