Diagnostic
There are 0 items in your cart
View all items >Sub-totalbefore tax & fees
$0.00
印刷品是黄色的 - 颜色很不正常
I18n Error: Missing interpolation value "x" for "发布者 |@plgn|{{ x }} |plgn@| on |@plgn|{{ x }} |plgn@|"
我希望我能找人通过电子邮件发送这件事，但惠普网站上任何地方都没有电子邮件。我想那是设计出来的。
几周前，我在网上购买了一台全新的 HP Sprocket 照片打印机。颜色很可怕。很黄。我更新了我的固件。我用的是蓝色校准纸。没有什么不同。我现在在我的第二包纸上，印刷品很糟糕。我似乎也无法检查保修状态。
我在这里有什么选择吗？还是这正是我所坚持的？
@callisto9I’m going to send you a private message with the information required to get this issue sorted. The only reason why we are utilizing the instructions over the private message is we do not want you to share your personal information in public. To check your private message, please check your Private message icon on the upper right corner of your HP Forums profile.Next, to your profile Name, you should see a little blue envelope, please click on it. Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details). And Feel free to post your query for any other assistance as well, It’s been a pleasure interacting with you and I hope you have a good day ahead.
Roopa-S I am an HP EmployeeHello Roopa! Thank you for replying. I have tried all the items suggested in the attachment; I am using HP Zink paper, the firmware is updated, checked and cleaned rollers, tried new paper, disabled Reveal, etc.I did attempt to check the warranty for this machine, but 1) I bought it 2ndhand and 2) it says it cannot find any information for my machine when I look it up by serial # and product #. Any other suggestions?
@callisto9
Roopa-S I am an HP EmployeeWelcome to HP Forums,
This is a great place to get support, find answers and tips. Thank you for posting your query. I’ll be more than glad to help you out 🙂
To fix the print quality issue, please try the steps suggest in the following document: Click here
If you have already tried all the steps and issue persists, please call our HP Support regarding warranty and service options.
Click on this link – http://www.hp.com/contacthp/
Select the product type.
Enter the serial number of your device or select let HP detect your product option.
Select the country from the drop-down.
You should see the HP Support number or Chat option listed. Fill the web-form. A case number and phone number will now populate for you.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!