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打印机 - 链轮 200
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你好，我刚刚收到了圣诞节的 HP Sprocket，但它似乎没用。我有三星 Galaxy Core Prime。我已经下载了 HP Sprocket 应用程序。我配对了，它配对得很好，但是它不允许我连接。然后我上网查看，人们说配对然后取消配对。我这样做了，但那样它就不允许我再配对了。我已经查看了打印机的设置指南，但它不起作用。我在电脑上试过了，但它只是告诉我驱动程序不可用。请帮忙！我想要这台打印机已有很长时间了，但是一旦我拿到它，它就无法正常工作，而且令人沮丧。
@Ella12345
Welcome to HP support community.
If you have tried all the steps mentioned in this HP document:- Click here
And if the issue still persists, this could be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
Select the country.
Enter the serial of your device.
Select the country from the drop-down.
Click on “Show Options”.Fill the web-form.
A case number and phone number will now populate for you.
I hope that helps.
Sandytechy20 I am an HP EmployeeTo thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.