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以粉红色色调打印的图片
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你好，
我遇到了同样的问题！除了每张照片都有明显的粉红色调，无论真实照片是什么颜色。我可以打印一张我们花园的照片（全是绿色，没有粉红色），但我一打印照片，绿色看起来是棕色的，而且有粉红色。
老实说，我觉得你的支持很糟糕。给我们上面的基本说明，这些说明随处可见——我知道我已经尝试过了。
我开始感到非常沮丧，因为我一直在解决这个问题，并且您很难与您联系以解决问题。
我希望你能帮我解决这个问题，否则我会退回这件商品，因为它不够好，也不能像宣传的那样发挥作用。
Hi ChaniV, Although updating the printer firmware might help the issue, I also recommend doing the following: Clean the output rollers and calibrate the photo paperDirt and debris on the output rollers can cause print quality issues. Use the blue HP ZINK® Smartsheet from the same pack of photo paper currently in the printer to clean the output rollers.NOTE:To avoid print quality issues, do not use an HP ZINK® Smartsheet from a different pack of HP ZINK® Sticky-Backed Photo Paper. Each pack contains one blue HP ZINK® Smartsheet that calibrates the printer to provide the best print quality for each specific pack.Turn off the printer.Remove the top cover by sliding it away from the output slot, and then set it aside.Remove the stack of photo paper from the input tray, and then inspect the photo paper. Discard any wrinkled or curled photo paper.Place the Smartsheet in the input tray with the bar-code facing down, and then reload the stack of photo paper with the print side facing up.Align the top cover with the tracks on the outside of the printer, and then slide the top cover toward the output slot until it is firmly seated.Turn on the printer.Send a print job. The printer calibrates and cleans the output rollers with the blue HP ZINK® Smartsheet, and then prints the photo. Please let me know if this works for you!
Jesyka 🙂I work on behalf of HP. #HPExpertsDayPlease click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is resolved.
Hello Danny, We would request you to update the Sprocket firmware. This should mostly resolve the pink hue issue that you are experiencing. Cheers!
I am an HP employee, but the posts are my own. If my post helped you, kindly click the Thumbs Up, Accepted Solution buttons. Cheers!