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未连接到蓝牙！
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Sprocket 蓝牙不会在我的任何设备上弹出！！当我拆箱商品时，我没有遇到连接问题。但是现在我已经尝试了2天，但似乎没有任何效果。我已经尝试了所有建议的内容。重启手机，重启链轮，忘记我的 IOS 蓝牙设置中的设备。我已经做了好几次所有这些步骤了。所以我不想回复告诉我关掉手机然后重新开机然后重启链轮，我已经完成了所有这些工作，但仍然无法正常工作！我拿到链轮大概有 2 个星期了，但只能从中打印出两次。就其成本而言，不应该发生这么多的挣扎！
I’m having the same issue. I’ve tried everything, multiple times. Nothing is working… my sprocket can no longer connect to the app. It connects to my iphone just fine, but it won’t recognize the sprocket in the app. There was one time it did recognize it and when it started to configure, it stopped and said there was an error. Very frustrated. Definitely won’t be buying another sprocket. I should’ve bought another printer.
@AdiD, that’s unfortunate.
KUMAR0307 I am an HP EmployeePlease reach out to the HP Support in your region regarding the service options for your printer.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
This still did not work for me. I have tried to uninstall and reinstall the app as well and nothing. My iOS device is up to date and it is able to recognize other Bluetooth devices, it’s my Sprocket 200 that doesn’t show up. I tried on my iPad and iPhone and nothing. I forgot all the Bluetooth devices my iOS was previously connected to as well. At this point I feel like something is just wrong with the Sprocket. I just don’t understand how I had no problem connecting and printing for the first time, when I unboxed it. Now it has been over a week since I have been trying to get it to reconnect.
@Emilie93
KUMAR0307 I am an HP EmployeeWhich version of iOS are you using?
Check for updates.
Go to Settings > General > Update the software.
You may try reinstalling the HP Sprocket app and try again.
If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Hi, I followed all the steps from above, but it’s still not working. My phone connects with the sprocket printer but the application of HP Sprocket doens’t seems to find the printer. I always get the same pop-up that They can’t find my printer and because I probabely have one of the more oldest version… Is it possible that there is something wrong with the application? In attachements you can find the pop-up (it is unfortunately in Dutch). I sencirely hope that you can help me. Kind regards,Emilie