我的打印机突然决定在我清除不存在的卡纸之前不会打印。我得到的唯一错误消息是清除卡纸并按确定,我不能这样做,因为开始时没有卡纸。我以无线方式访问我的打印机,但如果我尝试直接从打印机打印,仍然会收到消息。
请帮忙!!
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我的打印机突然决定在我清除不存在的卡纸之前不会打印。我得到的唯一错误消息是清除卡纸并按确定,我不能这样做,因为开始时没有卡纸。我以无线方式访问我的打印机,但如果我尝试直接从打印机打印,仍然会收到消息。
请帮忙!!
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Hi @karenbruse69,
Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!Thank you for your reply, I’ll be more than glad to help you.
I understand that the issue has not resolved after following the steps mentioned in the previous interaction.
This could be a hardware issue with the unit.
Hence, please contact HP phone support from this link: www.hp.com/contacthp
You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.
You have a good day ahead.
Hi thereYes I keep getting the paper jam message but there isn’t a paper jam at all. The printer pucks up the sheet of paper as if to print then stops giving the false paper jam message.Very frustrating to say the least ☺
Hi @karenbruse69,
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query. I’ll be more than glad to help you.
I understand that you are getting the paper jam error with your HP Photosmart Plus e-All-in-One Printer even after removing the jammed paper.
Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!This could be a hardware issue with the unit.
Let’s go through a few steps that may help to fix this issue.
And here are a few steps in the link: Paper Jam
If the issue still persists, please contact HP phone support from this link: www.hp.com/contacthp
You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.
You have a good day ahead.