我的 sprocket 无法充电并持续闪烁红/绿

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你好：

我有一个停止充电的 Sprocket。它开始同时闪烁红色和绿色。

我找到了一些关于重置它、重新安装应用程序等的答案，我已经尝试了所有这些，但没有任何效果。它不会持续充电足够长的时间来做一件事。我很想与一个真实的人交谈。

谢谢！

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I18n Error: Missing interpolation value "x" for "|@plgn|{{ x }} |plgn@| 评论"

@Keldel10

A warm welcome to HP Support Community!
HP Sprocket requires 60-90 minutes to fully charge the battery. If the printer is not powering on after a sufficient amount of charging, then its a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:
1) Click on this link.
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Have a great day!

Senan6806 I am an HP Employee

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