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我的 sprocket 打印机停止工作？
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我的打印机停止工作，但它可以打印。当它连接到充电器并插入时，它似乎正在充电，通常显示绿灯。但是，当我拔下它时，它不会打开，当我重新插入时，它会显示红灯，无论我之前充电多久。我试过重置系统但没有成功，另外我的打印机在插入和充电时无法正常工作或连接到我的手机。请帮忙！
Hi @rosie_macWelcome to the HP Support Community. Try power resetting the Printer and check if it helps
Turn on the printer.
Locate the reset button near the charging port.Figure : Locating the reset button
Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.The printer resets and turns off.
Turn on the printer.
Also, try a factory reset
KUMAR0307 I am an HP EmployeeTo factory reset the printer you need to hold the power button down for 7 seconds until LED flashes and then press the power button once to power off the device and then turn it back on.
If the issue persists, I’m afraid this is a hardware issue with the sprocket. Please contact our HP Support team for Service Options:
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!