Diagnostic
There are 0 items in your cart
View all items >Sub-totalbefore tax & fees
$0.00
我的 HP Sprocket 打印质量很差。打印件出现褪色或粉红色。
I18n Error: Missing interpolation value "x" for "发布者 |@plgn|{{ x }} |plgn@| on |@plgn|{{ x }} |plgn@|"
我开始感到非常沮丧，因为我一直在弄清楚这一点，而且你很难联系你来解决这个问题。
@hannahfoss
TEJ1602 I am an HP EmployeeThis looks like a hardware issue.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am printing from my iPhone 7, and have tried printing from my iPad mini, but that didn’t solve anything.
Thank you so much for replying! However, I have done all of those steps and nothing has resolved the issue. What should I do next?
@hannahfoss, Welcome to the HP Support Community!
Which mobile device are you trying to print from?
Have you tried printing different pictures or from different mobile device and check if the issue persists?
For now, let us try these steps:
Upgrade the Sprocket firmware
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Under the Status section, locate Battery.
If the battery charge is 25% or higher, continue with these steps.
If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.
In Printer Settings, look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
Send a print job. If the print quality is still unacceptable, continue to the next step.
KUMAR0307 I am an HP EmployeePerform step 3 and 4 from this document.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!