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图片上有线条，保修状态
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我最近买了一个 ho sprocket Hp，今天才第一次使用它。所有冲刺的照片上都有白线。我还尝试了 Hp 网站提供的说明，包括将固件升级到最新版本，以及将 Smartsheet 放入它并执行打印作业，但它们似乎都不实用和有用。
另外，我尝试追踪我的保修状态，但看来我购买的产品的信息无法用于保修状态检查，我想知道怎么做。
你能帮我解决这个问题吗。
Hello, Me and seems like other few hundred people have been having the same issue since 2017. Have you not had a chance to fix this problem yet? I followed all the troubleshooting steps on the forums and available online including but not limited to using genuine ZINK paper, using the calibration sheet, updating the firmware, cleaning the device inside, resetting and contacting support. Could you please contact me to resolve this? I just bought this new device and it is not working from the beginning and wasted 10 sheets of paper. Best regards,
I haven’t gotten any private messages from any identified HP contact yet. May I know approximately how long will they take ?
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.
If you are unfamiliar with how the Community’s private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
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