我不会为我的 HP sprocket 2in1 充电。（两个设备！！）

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大约 4 个月前，我确实得到了 HP sprocket 二合一。

当我在充满电的状态下拍摄/打印 30 张纸时，电池已放电。

问题从这个时候开始。

Sprocket 2 合 1 无法在电池电量不足的情况下充电。（另一台相机也是同样的状态）。

我试过重置，但没有成功

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Thanks for your reply but I can’t try your advice. because the battery of the sprocket 2in1 is completely discharged.(I think the LED was on while trying to charging…) and…1. Make sure the Sprocket is charged 50% or more. <== this is your reply. My problem is that the sprocket is not charging… Is it possible to do A/S in korea?

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Hi.Upgrade the Sprocket firmware using the HP sprocket app. HP regularly releases firmware updates.Make sure the Sprocket is charged 50% or more.Make sure the Sprocket is on and your mobile device is connected to the Internet.On your mobile device, open the HP sprocket app.Tap the Menu icon , and then tap sprocket.Tap Printers, and then tap your sprocket in the list.The Sprocket information screen displays.Look for a firmware upgrade.If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.If a firmware upgrade option does not display, the Sprocket firmware is up-to-date.Reference and more info: https://support.hp.com/us-en/product/hp-sprocket-2-in-1/17261493/document/c05703490

I am a computer systems engineer and a Mexican volunteer at the forum.

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