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HP Sprocket 无法充电或开机
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几个小时前，我的 HP Sprocket 工作正常。在打印过程中它完全关闭。我插上电源，它会打开几秒钟然后关闭。充电指示灯仅在产品开启时亮起。我让它充电了建议的 90 分钟，希望可能只是充电指示灯有问题，现在产品根本无法开机。我尝试重置它，但仍然没有运气。
@Allycat998, Welcome to HP Support Community!
I see that the printer does not power on, follow the steps below-
Reset your mobile device and Sprocket
Reset your mobile device and Sprocket to clear any error states.
Turn off your mobile device, and then turn it back on.
Turn on the Sprocket.
Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.
NOTE:
The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.
Example of resetting the HP Sprocket Select Photo Printer
Turn on the Sprocket.
If the issue persists, it could be a hardware failure.
TEJ1602 I am an HP EmployeePlease reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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