我在圣诞节为我的女儿买了 Sprocket 200。初始设置和与她的手机的连接都很好，她可以打印一些照片。然后 sprocket 被关闭，随后无法重新连接到她的手机。我有：
3) 尝试从新设备连接到 sprocket
此外，恢复出厂设置似乎没有奏效——链轮仍显示自定义 LED 灯颜色。
Hello! I am experiencing the same. I tried all the troubleshooting steps but to no avail. Can someone please help me?
Hi, I bought a Sprocket 200 for Christmas.
Initial setup and connection to iPhone6 was fine, and I can print a number of photos.
Next day the sprocket has failed to reconnect to iPhone6.
1) tried a reset using the small button under the paper cover
2) tried a factory reset using the HP instructions (holding the power button until the light flashes green, then pressing the power button again)
3) tried connecting to the sprocket from a new device (iPhone6,8,XS, iPad,GalaxyTab …)
None of the above have enabled me to connect to the sprocket.
I believe that it is no longer bluetooth discoverable.
Furthermore, the factory reset does not appear to have worked.
@dworsdallRaj1788I am an HP Employee
Welcome to HP Forums,
This is a great place to get support, find answers and tips to your technical queries.
Appreciate all your time and efforts, you have already tried all the possible steps that could resolve the issue.
I have sent you a private message, for the service option that cannot be shared in a public post.
Can you please check your inbox on the forums page for the private message.
Have a great day!