HP Sprocket 200 不适用于新 iPhone 11 和新 iPad。

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我将这款 sprocket 200 与我的旧 iPhone 7s 完美搭配。然后我升级到 iPhone 11 和新 iPad，我无法与 sprocket 配对。

在这两台设备上，当我在sprocket应用程序中转到 “添加新打印机” 时，它很容易找到设备，直到配置完错误消息显示 “设置有问题”（在iPad和iPhone 11上）之前，一切似乎都很好。但它不会告诉我那个问题出在哪里。

我已经尝试了这个流上的所有提示（关闭 iphone，从蓝牙列表中删除 Sprocket，重置 Sprocket，你的名字！

我试过配对（现在是我儿子）的旧 Iphone 7S，它可以正常工作，但我那里已经没有照片了。因此，对于新一代的iPhone和iPad来说，这一定是个问题。
救命！！非常感谢！

I18n Error: Missing interpolation value "x" for "|@plgn|{{ x }} |plgn@| 评论"

It worked! I also reloaded app and reconnected via Bluetooth. Looks like app was updated between when I tried as it appeared different.Loaded perfectly with no issues. Many thanks!

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Had a similar issue. Reloading APP, pair Bluetooth, then update sprocket firmware when asked.

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Hi @Heidi22

Welcome to the HP Support Community. I’d be happy to assist you with the connectivity issue.

Please try updating your iPhone using these steps - Update your iPhone, iPad, or iPod touch

If the issue still persists, un-install and re-install the HP Sprocket app, latest version from the App Store.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!
Asmita I am an HP Employee
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