我有同样的问题,但它没有超时。我的固件更新下载并开始安装,达到大约 75% 并一直停留在那里,直到我放弃并关闭它。我已经离开了一个多小时,它仍然无法完成安装,只是停留在 75%
固件不会升级
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我有同样的问题,但它没有超时。我的固件更新下载并开始安装,达到大约 75% 并一直停留在那里,直到我放弃并关闭它。我已经离开了一个多小时,它仍然无法完成安装,只是停留在 75%
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Hello @Hazeleyedgurl87 - Sorry to hear about the issues you encountered with firmware update. It sounds like you need to “update” your version of the Sprocket iOS app, then attempt a firmware update on your device. You should be running app version 2.03.1 on your phone. A more detailed set of instructions for how to resolve this issue are contained in the support document here: https://support.hp.com/us-en/document/c05300073 You’ll likely have to forget/re-pair your device a couple times to make that initial connection, but after updating firmware, the connectivity should be much more reliable. Hope that helps…
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