固件更新停留在 80%

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我遇到了同样的问题。固件升级停留在 80%。在开始升级之前，我确保我的打印机和手机都已充到 100% 的电量。我可以让我的打印机打印，但打印质量太差了。HP Support 表示，对照片质量进行故障排除时要做的第一件事就是确保你的 pinter 有最新的升级，但我无法完成升级。

任何帮助将不胜感激！

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Hello @camptlc - Sorry to hear about the issues you encountered with firmware update. It sounds like you need to “update” your version of the Sprocket iOS app before attempting the firmware update. You should be running app version 2.03.1 on your phone. A more detailed set of instructions for how to resolve this issue are contained in the support document here: https://support.hp.com/us-en/document/c05300073 Hope that helps…

*I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂

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