你好,
我的 HP 6968 喷墨打印机出现错误 0x6100004a 并指出有纸。没有卡纸,但现在墨盒卡在最右边,无法手动移动。我检查了所有墨盒,它们都正确就位。我上周更换了黑色和黄色墨盒。我们试图在星期五打印一些东西,那时打印机说卡纸了。有没有人看到或遇到过这个问题?
谢谢,
Maureen
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你好,
我的 HP 6968 喷墨打印机出现错误 0x6100004a 并指出有纸。没有卡纸,但现在墨盒卡在最右边,无法手动移动。我检查了所有墨盒,它们都正确就位。我上周更换了黑色和黄色墨盒。我们试图在星期五打印一些东西,那时打印机说卡纸了。有没有人看到或遇到过这个问题?
谢谢,
Maureen
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@Maureen16,
The_Fossette I am an HP EmployeeWelcome to the HP Support Community!
I recommend you follow the below steps and check if it helps.
1.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
2.Remove USB cable, if present.
3.Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
4.Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
5.Turn on the printer and wait till warm-up period finishes and the printer is idle.
If you continue facing the issue, follow the steps in the below article.
https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1…
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!