我昨晚刚刚拆箱了商品,整晚都给它充电。
今天我要打印 4 张照片,然后我收到一条更新消息,然后启动了该应用程序。坠毁。
它只是让我选择要打印的照片然后关闭。
这是一款全新产品,刚刚拆箱...
请不要让我重置。
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我昨晚刚刚拆箱了商品,整晚都给它充电。
今天我要打印 4 张照片,然后我收到一条更新消息,然后启动了该应用程序。坠毁。
它只是让我选择要打印的照片然后关闭。
这是一款全新产品,刚刚拆箱...
请不要让我重置。
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Hi @bsoto,
Welcome to the HP Support Community. I’d be happy to assist you with the “sprocket App crashes” issue.
To better assist you - Which version of iOS are you using?
meanwhile, Check for any updates available for the iOS device.
Update your Sprocket iOS app to version 2.03.1 or later
Charge your sprocket battery to at least 50%
Power off your sprocket printer
In the iPhone Bluetooth menu (Settings → Bluetooth), tap the ‘i’ button next to the “sprocket” device, then tap “Forget This Device”
Restart your iPhone by pressing/holding the power button for 3 seconds, then sliding to power off.
Power on your sprocket printer
Discover and pair your sprocket printer by tapping on the “sprocket” device when it appears in the iPhone Bluetooth menu (Settings → Bluetooth).
Open the sprocket mobile app, where you’ll be automatically prompted for the firmware upgrade.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!