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HP Sprocket 的连接问题
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我曾多次尝试将旧链轮连接到我的新 iPhone 11 pro max，但它似乎没有连接到应用程序。它连接到我的蓝牙设置，但是当我去打印某些东西时，它说它需要连接到应用程序，但找不到打印机。所以我把它从新手机上断开连接，把它连接到我妻子的iPhone 8，它运行良好。为什么？iPhone 11 有什么问题吗。该应用程序已更新至最新版本。
非常感谢。
Hi I had tried all of those and it didn’t work. However I deleted the app and reinstalled the app and it connected with no issues and I was able to print with no issue.
@JadeHR, Welcome to HP Support Community
I see that you have connectivity issues with the HP Sprocket Photo Printer and your iOS device. To be able to assist you better, I’d like to know the following-
Have you tried connecting the sprocket to any other device? If yes, you need to forget the printer on all the devices it was connected previously.
Have you tried removing the printer from your Bluetooth devices and re-adding it? If no, please do it.
Update your iOS device.
Restart the devices and try again.
TEJ1602 I am an HP EmployeeHope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I have the same issue (iPhone 11 pro and sprocket 100) and have tried all of the suggested methods to make the sprocket connect and they don’t work. It will connect to Bluetooth but doesn’t seem to be found when on the actual sprocket app.
I have this same model, and this same issue.
I have the exact problem as the others. App does not find Sprocket even though connected to my Bluetooth. Have done the reset and all other advice. Can’t upgrade firmware as it is not listed in the hamburger. Helpcalled support – no help at all. No solution.