将 sprocket 连接到两个设备

I18n Error: Missing interpolation value "x" for "发布者 |@plgn|{{ x }} |plgn@| on |@plgn|{{ x }} |plgn@|"

你好！我尝试将 sprocket 安装到我的 iPhone 7 上，它运行良好，直到我不得不下载该应用程序并卡住了。所以，我删除了这个应用程序，点击忘记这个设备重新开始。现在，无论我重启手机和 sprocket 多少次，设备都不会显示在蓝牙菜单下作为配对选项。

但是设备可以正常工作，因为我能够将其同步到我的iPad。为什么它在我的手机上不起作用？我能够在手机上下载链轮APP。我按照应用程序上的说明进行了设置，当它进入屏幕上显示 “选择配件” 时... 它是空白的。

救命！！！

谢谢！

米歇尔

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I18n Error: Missing interpolation value "x" for "|@plgn|{{ x }} |plgn@| 评论"

Hi @MichelleMarie80,

Thank you for joining HP Forums.
This is a great place to get support, find answers

I understand that you are unable to connect the sprocket.
No worries, I’ll be glad to help you, that said, I’ll need a few more details to dissect your concern & provide an accurate solution:

Did you try to do an update?

The HP sprocket app or printer firmware might be outdated, or the printer might be connected to another Apple iOS device.

On your mobile device, go to the HP sprocket app (in English) in the App Store and check for an update.

On your mobile device, open the HP sprocket app and make sure the printer firmware is up-to-date.

Turn off the Bluetooth feature on any nearby Apple iOS devices, and then try to reconnect your Apple iOS device.

For detailed troubleshooting steps, go to Cannot Connect, Print, or Update Firmware (Apple iOS).

Keep me posted, how it goes!
If the information I’ve provided was helpful.
Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
Good Luck.
Raj1788I am an HP Employee
I18n Error: Missing interpolation value "x" for "|@plgn|{{ x }} |plgn@| on |@plgn|{{ x }} |plgn@|"