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无法在 Sprocket 应用上添加打印机
I18n Error: Missing interpolation value "x" for "发布者 |@plgn|{{ x }} |plgn@| on |@plgn|{{ x }} |plgn@|"
我有一个 HP sprocket 几年了，就在本周它突然停止连接到我的手机。 它仍然连接到我的蓝牙，并且仍然要求与 sprocket 进行通信。 但是，当我打开应用程序时，我的打印机不再显示，当我尝试添加新打印机时，它看起来永远不会找到我的打印机，即使它已连接到我的手机。 我已经尝试了支持页面上的所有内容，包括更新手机、为 sprocket 充电、重新启动手机和重置 sprocket，以及忘记其他可能干扰的设备，但该应用程序仍然找不到我的打印机。
非常令人沮丧，因为我上次使用它时连接和打印都很好！
谢谢您的帮助。
I have the exabyte same problem as Brooke16 and tried everything suggested by HP – not working. How can I get help from HP getting to use the product again???
@Brooke16
KUMAR0307 I am an HP EmployeeI have sent you a private message with additional information to contact the HP Support team. Kindly check the same. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Hi @Kumar0307, Thank you for responding, but I tried all the steps on the page you linked and my printer still cannot be found by the app. I also can’t seem to find a number to contact anyone from support.
@Brooke16, Welcome to the HP Support Community!
KUMAR0307 I am an HP EmployeeI appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.
Make sure the iOS device is up to date with its software. If you have tried the steps mentioned in this document - Sprocket Does Not Connect or Print, and the issue persists, please reach out to the HP Support in your region regarding the service options for your printer.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!