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无法让我的 Sprocket 工作...
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你好。遇到一些问题后，我们能够在手机上安装该应用程序。链轮相机本身似乎没有充电。最终它确实到了最终充满电的地步。我们坐下来试着打印一张照片。一切看起来都不错——手机显示它正在装货，但是当提示出现 “打印” 的那一刻，链轮就会自行关闭。我们尝试了几次，每次都发生同样的事情。我想我在问可能是什么问题 —— 我的手机和链轮之间存在某种断开连接。如果你能向我发送任何帮助，我将不胜感激。
@LMR422, Welcome to HP Support Community!
Turn on the Sprocket and check battery status
The Sprocket might have turned off or the battery might need to be charged. Use the HP sprocket app to check the battery status, and then adjust the Auto Off setting.
Press and hold the Power button to turn on the Sprocket, and then open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Under the Status section, locate Battery.
If the battery charge is 25% or higher, continue with these steps.
If the battery charge is 24% or lower, charge the battery for 30 minutes, and then continue with these steps.
Tap Auto Off to change when the Sprocket turns off, if necessary.
If the issue persists, continue to the next step.
Reset your mobile device and Sprocket
Reset your mobile device and Sprocket to clear any errors states.
Turn off your mobile device, and then turn it back on.
Turn on the Sprocket.
Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.
NOTE:
The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.
Example of resetting the HP Sprocket Select Photo Printer
Turn on the Sprocket.
If the issue persists, continue to the next step.
Upgrade the Sprocket firmware
HP regularly releases firmware updates. Upgrading the Sprocket firmware might resolve the issue.
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
Hope this helps!
TEJ1602 I am an HP EmployeePlease click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!