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蓝牙连接问题
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我使用的是 Sony Xperia X。我第一次设置了打印机并将其与手机配对，打印效果很好，但关闭打印机并再次连接后，应用程序显示打印机未连接，但手机是配对。如果我重置所有内容，包括打印机本身、手机并重新安装应用程序并再次修复它工作正常。但是，一旦关闭并再次返回，就会发生同样的问题。
我觉得我已经尝试了一切，我不想每次我想使用它时都重新设置。
有什么建议吗？
Hi bethanyyy, Here are the specific steps to update the firmware with HP Sprocket app: Upgrade the printer firmwareHP regularly releases printer updates. Upgrading the printer firmware might resolve the issue.Make sure the printer is on and your mobile device is connected to the Internet.On your mobile device, open the HP Sprocket app.Tap the Menu icon , and then tap your printer in the list.The printer information screen displays.Look for a printer firmware upgrade.If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.If a firmware upgrade option does not display, the printer firmware is up to date. After updating the printer firmware, try to print.Please let me know if this helped!
Jesyka 🙂I work on behalf of HP. #HPExpertsDayPlease click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is resolved.
Hi, This is vignesh B. Welcome to HP Consumer Support Forum. I am happy to assist you! I am glad to help you with this issue. It seems like the firmware issue. So, please kindly open the HP Sprocket application. At the right side of the screen, you will get an option to download and install the firmware. Please kindly install the new firmware update which helps you to fix the issue. Please contact 1-800-474-6836 for any assistance. We work 24*7.Thank you for choosing HP. Have a wonderful day ahead. Please click the “Thumbs Up”, to say thanks for helping!Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.I am an HP Employee.
RickyI am an HP Employee