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应用程序连接时显示未连接
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我实际上是两个小时前开箱即用的马力链轮。我给它充电，为我的 Galaxy S6 连接了蓝牙，然后打印了一张照片。令我惊讶的是，它奏效了。然后它建议进行固件更新。我同意了。它更新了。更新后，我尝试打印其他内容。它声称链轮没有连接。我的手机说它已连接。我重新启动了应用程序、打印机和手机。我用微小的重置按钮重置了打印机。尽管我的手机显示已连接，但它仍然显示未连接。我已经用这个东西两个小时了，还有一张照片。它已经不起作用了。我没有丢掉它，我做了我能找到的所有建议。这有点时间敏感，任何人都能提供任何帮助，我将不胜感激。谢谢。
Hi @LoudSobs - Yep, I’d try the suggestion from @Angelavank. It’s possible you have an outdated version of the app, but if not, even a uninstall/reinstall may help. Seperately, you can try forgetting and re-pairing the Sprocket through your phone bluetooth menu. Hopefully after those two suggestions, you’ll be back on-track…
*I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂
I had the exact same issue. Then I deleted the app and loaded a new app. It didn’t ask for firmware update anymore but it is working for me now😀Try it! Good luck!